Shipping Policy
Effective Date: 06.09.2023
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1. Shipping Methods
At Galerie Sara Lily Perez, we are committed to delivering your artwork and products to you in a safe and timely manner. We offer the following shipping methods:
a. Standard Shipping: Our standard shipping option delivers your order within 1 month [30 days] to most destinations within the EU, The UK, USA, and Canada.
b. Express Shipping: If you need your order expedited, we offer express shipping with delivery within 2 Business Weeks [14 working days]. Please note that additional fees may apply for this service.
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2. Shipping Charges
Shipping charges are calculated based on the weight, dimensions, and destination of your order. You will see the shipping cost at checkout before completing your purchase. Any applicable taxes or duties are the responsibility of the recipient.
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3. Order Processing Time
We strive to process and ship orders as quickly as possible. Most orders are processed within 1 Business Week [7 working days] from the date of purchase. Please note that during peak seasons or special promotions, processing times may be slightly longer.
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4. Shipping Destinations
We offer shipping to addresses within the EU, The UK, USA, and Canada. If you have specific shipping requests or need international shipping, please contact our customer support team before placing your order.
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5. Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and progress of your shipment.
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6. Shipping Partners
We partner with White Wall as a shipping carrier to ensure the safe and reliable delivery of your artwork. Galerie Sara Lily Perez reserves the right to choose the most suitable carrier for your order based on factors such as destination and package size.
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7. Delivery
a. Delivery Address: Please ensure that your shipping address is accurate and complete. We are not responsible for delivery delays or misdirected shipments due to incorrect or incomplete addresses provided by the customer.
b. Receiving Your Order: It is important to inspect your package upon delivery. If you notice any damage to the packaging, please document it with the carrier and contact us immediately.
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8. Delivery Delays
While we make every effort to meet estimated delivery times, we cannot guarantee delivery on specific dates. Delivery times may be affected by factors beyond our control, such as weather, customs delays, or other unforeseen circumstances. Galerie Sara Lily Perez is not responsible for delays caused by third-party carriers.
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9. Return Shipping
If you need to return an item, please refer to our Return Policy for detailed instructions on how to initiate a return and arrange for return shipping.
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10. Contact Us
If you have any questions or require further assistance regarding our shipping policy, please contact our customer support team at:
Galerie Sara Lily Perez | Budapester Str. 48 10787 Berlin | galerie@saralilyperez.com | +49 176 25 65 08 37
Thank you for choosing Galerie Sara Lily Perez. We look forward to serving you and ensuring a smooth shipping experience for your artwork and products.